Knowledgebase

What if I cannot get service in my area?

While we pride ourselves on offering managed broadband internet for rural areas virtually anywhere in North America, some remote areas may lack coverage or reception. Occasionally, some towers may experience periods of heavy usage or an outage. Talk to our friendly support team to verify coverage in your area.

7-Day Money-Back Guarantee

If our service doesn't work as expected or if you have any other hesitations, our risk-free guarantee means you have 7 days from the receipt of the device to request a full refund for any reason.

 
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What is included in your 7-DAY MONEY BACK GUARANTEE refund policy?

7-DAY MONEY BACK GUARANTEE  Request a full refund within 7 days from the receipt of the device. Service is month-to-month. Cancel at any time.  Equipment returned after the 7-day period will not...

What are the WiFi credentials (name & password)?

You can find the WiFi name and password credentials on the bottom of the router or under the bottom cover of the router. Be sure to use the WiFi password or WiFi Key.

Will I be able to stream movies and music?

Yes, our broadband high-speed internet offers reliable streaming in most areas.  

Does it work without a cell signal? How is it different from a cellular plan?

ispMint's Modems have different bands than your cellphone and work even when there is no cell phone signal. Phone plans offered by cell phone carriers are for the data used on phones only....

Can I connect multiple devices at the same time?

Yes, use our Managed, high-speed broadband internet with all of your household devices – Internet TVs, smartphones, tablets, laptops, gaming systems, or any other Internet-enabled device....